Norgate Autobody, ICBC Windshield Claims Process

ICBC Windshield Claims Process

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Drive a highway in British Columbia and soon or later you’ll realize that there’s mostly likely a rock with your windshield’s name on it. Last week, fate brought that very rock and my windshield together, creating a significant chip in my windshield. Thankfully, chips can sometimes be repaired. In fact, if you have comprehensive coverage from ICBC, the repair might even be free. Lucky for me, I had coverage and with that I present my ICBC Windshield Claims Process.

ICBC Windshield Claims Process

  1. Determine if you have ICBC’s Windshield Chip Coverage. If you see “comprehensive” written on the second page of your insurance document from ICBC, you may have coverage. To be sure, check with your insurance provider.
  2. If you have coverage, visit ICBC’s website of approved Glass express facilities. Simply by entering my postal code, I was able to quickly generate a list of nearby ICBC approved locations. In my case, Norgate Autobody in Prince George was near my workplace and conveniently open early on weekdays.
  3. Visit the shop for an assessment. Chips have to meet certain conditions to be repaired. Here’s a list with more details. Norgate Autobody examined my car and while they couldn’t absolutely guarantee a perfect repair(due to my particular chip), they were honest and I appreciated that.
  4. Feeling satisfied with their assessment, I left my car with them and I received a lift to work.
  5. Later that day they gave me a call informing me that my car was ready. They also offered to pick me up.
  6. Picked up my car. If I look closely(and because I know exactly where it is), I can see the chip but its far better than before. My car was also washed which is was a nice touch as it certainly needed it.

Norgate Autobody, ICBC Windshield Repair Process

Rock chips aren’t fun but Norgate Autobody provided me with great service and took care of the ICBC paperwork. Overall, it was a very smooth process and I would not hesitate to bring my car to Norgate Autobody again. Hopefully it’ll be a long while before that happens though!

Norgate Autobody, ICBC Windshield Repair Process

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